Payment Policy
Effective Date: 01-10-2025
This Payment Policy applies to all websites and brands operated by WISNNY LLC.
Accepted Payment Methods
We accept secure payments through approved payment providers, which may include:
- Visa
- Mastercard
- Mada
- Apple Pay
- Google Pay
- STC Bank / STC Pay (where available)
- Tabby (where available)
- Tamara (where available)
- Bank Transfer (if applicable)
Available payment methods may vary depending on the country and brand.
Payment Security
All payment transactions are encrypted and processed through PCI DSS-compliant payment service providers.
We do not store customers' full payment card information on our servers.
Order Confirmation
Orders will only be confirmed after successful payment authorization.
If payment fails or is declined, the order will not be processed.
Pricing
- Prices are displayed in the applicable local currency.
- Prices include or exclude VAT depending on local legal requirements and as displayed during checkout.
- We reserve the right to correct pricing errors before dispatch.
Promotional Codes
Promotional codes:
- Cannot be exchanged for cash.
- May have expiry dates.
- May be limited to selected products or brands.
- Cannot be combined unless otherwise stated.
Fraud Prevention
To protect customers, we reserve the right to verify payment details and cancel suspicious transactions.
Refund & Return Policy
At WISNNY LLC and its affiliated brands, customer satisfaction is our priority.
Returns
Customers may request a return within 14 days of receiving the order, provided that:
- The item is unused and in its original condition.
- The original packaging and accessories are included.
- Proof of purchase is provided.
Certain products are not eligible for return, including:
- Personalized or customized items.
- Digital products or downloadable content.
- Hygiene-related products once opened.
- Gift cards.
Refunds
Once the returned item has been inspected and approved, the refund will be processed to the original payment method within 7–14 business days.
Shipping charges are non-refundable unless the return is due to:
- Incorrect product delivered.
- Damaged item.
- Manufacturing defect.
Exchanges
Products may be exchanged based on stock availability.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact our Customer Support within 48 hours of delivery.
Shipping & Delivery Policy
Effective Date: 01-10-2025
This Shipping & Delivery Policy applies to all brands and online stores operated by WISNNY LLC.
1. Shipping Coverage
We currently ship to countries within the Gulf Cooperation Council (GCC), including:
- Kingdom of Saudi Arabia
- United Arab Emirates
- State of Kuwait
- State of Qatar
- Kingdom of Bahrain
- Sultanate of Oman
Additional countries may be added in the future.
2. Order Processing
Orders are processed after successful payment confirmation.
- Processing Time: 1–3 business days
- Orders placed on weekends or public holidays will be processed on the next business day.
During promotional campaigns or peak seasons, processing times may be longer.
3. Delivery Time
Estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Within the same city | 1–2 Business Days |
| Domestic Shipping | 2–5 Business Days |
| GCC Countries | 3–10 Business Days |
Delivery times are estimates only and may vary due to customs procedures, weather conditions, remote locations, or circumstances beyond our control.
4. Shipping Fees
Shipping charges are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Shipping method
- Promotional offers
Free shipping may be offered during selected campaigns or above a specified order value.
5. Customs Duties & Taxes
International shipments may be subject to customs duties, VAT, import taxes, or other governmental charges imposed by the destination country.
Unless otherwise stated, these charges are the customer's responsibility.
6. Delivery Address
Customers are responsible for providing accurate delivery information.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
7. Failed Delivery
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
Additional shipping charges may apply for re-delivery.
8. Tracking Orders
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).
9. Damaged Packages
If your package arrives visibly damaged:
- Inspect the package before accepting delivery.
- Take photos immediately.
- Contact Customer Support within 48 hours.
Claims submitted after this period may not be accepted.
10. Delays
Unexpected delays may occur due to:
- Customs inspections
- Weather conditions
- Public holidays
- Courier operational issues
- Force majeure events
We appreciate your patience in such circumstances.
11. Contact Us
For shipping inquiries, please contact:
Email: Info@wisnny.com
Phone: +971 52 829 4954
Business Hours: Days: Monday – Friday | Hours: 9:00 AM – 6:00 PM | Weekend: Saturday – Sunday
Warranty Policy
Warranty coverage depends on the product type and manufacturer.
Unless otherwise stated:
- Warranty applies only to manufacturing defects.
- Damage caused by misuse, accidents, unauthorized repairs, improper installation, or normal wear and tear is not covered.
- Proof of purchase is required for all warranty claims.
- Warranty periods vary by product and will be stated on the product page or warranty certificate.
If a valid warranty claim is approved, we may, at our discretion:
- Repair the product.
- Replace the product.
- Refund the purchase price where repair or replacement is not reasonably possible.
Warranty rights are provided in addition to any mandatory consumer rights applicable under the laws of the relevant GCC country.